Application Support Analyst (Sonata)

Department:
Development Services
Work type:
Permanent
Location:
Warsaw, Poland
Closing date:
31/03/2016 (closed)

This Application Support Analyst role will be responsible for application deployment/technical administration/problem identification and resolution in order to support users of Sonata and ancillary application services.

To be successful in this role candidates will require:

Main Activities:

  • The analysis and resolution of issues raised by Clients including;
    • Identification of faulty software and omissions in functionality (including debugging code where necessary)
    • Correction to data where required on client databases
    • Correction of problems caused by incorrect use of application functionality
    • Correction of system configuration faults.
  • Informing clients of progress and resolution of issues raised, and ensuring all problem logs are updated regularly with succinct technically detailed entries relating all investigations/actions taken to date.
  • The deployment of application code.
  • Technical housekeeping and administration

Skills:

  • Excellent communication skills, with the ability to communicate ideas, concepts and facts to Clients, peers and senior members of staff both written and verbally
  • Friendly, professional, and business-like approach to both external and internal clients
  • Systematic, logical thinker with excellent attention to detail
  • Good client focus with the ability to build positive effective relationships
  • The aptitude to be flexible and assertive in demanding circumstances
  • Self-control and resilience including the ability to work effectively under pressure
  • Proven use of problem solving skills with the initiative to proactively resolve issues
  • Excellent team and interpersonal skills

Knowledge:

  • Educated to degree level or equivalent industry experience
  • Demonstrable knowledge of the financial service industry
  • A good understanding of best practice application development methodology, together with:
    • An excellent working knowledge of SQL language, preferably Oracle
    • Ability to develop basic application code using a modern object based language, preferably Java
  • Working knowledge of Microsoft Office
  • A basic understanding of service delivery processes i.e.
    • Code promotion and release process
    • Change control
    • Problem management
    • Availability management
    • Contingency planning / business continuity
    • Configuration management

Experience:

  • Proven experience gained in an IT related role within the Financial Services Industry

Apply now

Thank you for your interest in this position, unfortunately the closing date has passed and we are no longer taking applications.