Application Support Analyst

Department:
Development
Work type:
Permanent, Full time
Location:
Manchester, UK
Closing date:
31/05/2017 (closed)

About Bravura

Bravura Solutions is a trusted provider of software solutions for the wealth management, life insurance and transfer agency industries, underpinned by functionally rich technology that enables modernisation, consolidation and simplification.

We have a career opportunity for an Application Support Analyst to join our Wealth Management Division.

The Role  

The role of the Application Support Analyst is to perform application deployment/technical administration/problem identification and resolution in order to support users of Sonata and ancillary application services.

Main activities

  • The analysis and resolution of issues raised by Clients including;
  • Identification of faulty software and omissions in functionality (including debugging code where necessary)
  • Correction to data where required on client databases
  • Correction of problems caused by incorrect use of application functionality
  • Correction of system configuration faults
  • Informing clients of progress and resolution of issues raised, and ensuring all problem logs are updated regularly with succinct technically detailed entries relating all investigations/actions taken to date
  • The deployment of application code
  • Technical housekeeping and administration

To be successful in this role candidates will require:

Skills

  • Excellent communication (written and verbally) skills
  • Ability to communicate ideas, concepts and facts to Clients, peers and senior members of staff
  • Friendly, professional, and business-like approach to both external and internal clients
  • Systematic, logical thinker with excellent attention to detail
  • Service-orientated with ability to build positive effective relationships
  • The aptitude to be flexible and assertive in demanding circumstances
  • Self-control and resilience including the ability to work effectively under pressure
  • Proven use of problem solving skills with the initiative to proactively resolve issues
  • Excellent team and interpersonal skills

Knowledge

  • Educated to degree level or equivalent industry experience
  • Demonstrable knowledge of the financial service industry
  • A good understanding of best practice application development methodology, together with:
    • An excellent working knowledge of SQL language
    • Ability to develop basic application code using a modern object based language
  • Working knowledge of Microsoft Office
  • A basic understanding of service delivery processes i.e.
    • Code promotion and release process
    • Change control
    • Problem management
    • Availability management
    • Contingency planning / business continuity
    • Configuration management

Please be advised that we do not accept unsolicited CVs from agencies for any of our vacancies.

*LI

Apply now

Thank you for your interest in this position, unfortunately the closing date has passed and we are no longer taking applications.