Senior DevOps Analyst

Department:
Consulting
Work type:
Permanent
Location:
Melbourne, Australia
Closing date:
31/07/2017
  • Internal applicants only

 

About the company

Bravura Solutions is a leading provider of software solutions for the wealth management, life insurance and funds administration industries, underpinned by functionally rich technology that enables modernisation, consolidation and simplification.

Backed by over 30 years of experience, our installed or managed hosted solutions are used by many of the world’s leading financial institutions. In excess of A$2.3 trillion in assets are entrusted to our systems.

Bravura Solutions is focused on securing world class talent. We support our clients with a team of more than 1000 people in 12 offices across APAC and EMEA, and have two business divisions – Wealth Management and Funds Administration. We offer a collaborative team and inclusive culture, a comprehensive benefits scheme, and flexible work-life balance.

 

About the role

The Senior Developer Operations Analyst will apply their highly refined and sought after development and application skillset within the Sonata Support Team (SST), to analyse and resolve Client reported incidents efficiently and within acceptable timeframes.

The role will mentor and provide assistance to the Support Analysts by acting as both a filtration and preliminary point of review prior to the SST raising or submitting BASE tasks for the development team to commence work on.

In addition, the Senior DevOps Analyst will have responsibility for managing the Client issue lifecycle; the analysis, replication and testing of identified defects; and escalating requests to the appropriate development and consulting teams. The role may require you to provide onsite Client consulting at times.

Main activities

  • Provide onsite/off-site consulting as required from time to time as part of a Project or specific Client service request
  • Respond to Client queries and incidents as per defined service level agreements
  • Triage incidents by applying code analysis to minimise number of incidents that flow through to the development team as defects
  • Mentor and assist the Support Analysts by reviewing complex incidents they have triaged to ensure they are legitimate code related defects that necessitate a software correction by the development team
  • Routing defects, service requests or enhancements to the appropriate teams within Bravura if required
  • Ensuring severity, impact and risk of incidents is understood and escalate to management if required
  • Monitoring, tracking and reviewing the progress of an incident, and keeping the Client informed
  • Recording and maintaining the integrity of data within the JIRA Service Desk system
  • Mentor and regularly engage team members to drive performance and enhance individual and Bravura’s delivery capabilities

To be successful in this role candidates will require:

  • Relevant experience in software development and strong system support skills
  • Solid understanding of Wealth Management or Superannuation products
  • Familiarity with JIRA Service Desk and the associated workflow functions
  • Excellent knowledge of the Bravura software development lifecycle
  • Experience of relational database and SQL
  • A methodical and precise approach to work, ensuring the results of code analysis are clearly documented and able to be accurately understood by peers instantly
  • An analytical mind to identify trends in incidents and underlying problems, ensuring problems are resolved in a timely manner
  • Excellent verbal and written communication skills, with the ability to distinguish between business and technical audiences
  • Sound organisation and prioritisation skills, able to work unsupervised, managing goals and deliverables
  • An aptitude for working to challenging deadlines and budgets on a continual basis
  • Results oriented and resourceful in finding solutions #LI-DNI

Apply now

If you believe that you have the relevant experience and knowledge for this role please apply directly below. Please note only successful applicants will be contacted.

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