Support Analyst

Work type:
Gurgaon, India
Closing date:
  • Support high valued, top-tier clients, globally
  • Be a part of a dedicated team committed to putting the customer first
  • We’re a leading global provider of software solutions for the financial services industry

Pick your own career path with learning and development opportunities on offer across Technical, Consulting and Development teams.


Your new role

Take responsibility for driving the client issue life-cycle; the analysis, replication and testing of identified defects; and escalating requests to the appropriate development and consulting teams.

You’ll get to work closely with and develop your skills across multiple facets of the business. We’re enthusiastic and adventurous with a large global reach; we have employees, offices, and customers across the world utilising our award-winning solutions.

Main activities

  • Drive the client issue life-cycle; the analysis, replication, and testing of identified defects
  • Monitoring, tracking and reviewing the progress of an incident
  • Actively respond to and support client’s helpdesk requests
  • Recording and maintaining the integrity of data within JIRA
  • Routing defects, service requests or enhancements
  • Assist clients with software release coordination and smoke testing

To be successful in this role candidates will require:

  • 4-8 years’ experience in a similar capacity
  • Financial Services experience is critical
  • Experience within a similar helpdesk/service desk environment support external clients
  • Proven experience in technical troubleshooting
  • Ability to understand and act appropriately with conflicting priorities in a methodical manner
  • Familiarity with JIRA Service Desk, relational database and SQL and the software development lifecycle
  • Excellent verbal and written communication skills, with the ability to distinguish between business and technical businesses
  • You should possess a basic understanding of incident, problem, change and configuration management


What we offer you:

We are always engaging with staff to ensure continuous improvement and are proud we can offer you the following:

  •  Extensive online and face-to-face training on Sonata
  • Comprehensive benefits with a focus on employee well-being
  • Develop global product knowledge & enhance your Financial Services domain expertise
  • Ongoing opportunities to develop your commercial and technical skills
  • Growth opportunities are unlimited, with potential career pathways to Senior Support, Technical, Development or Consulting
  • Opportunity to Travel – if desired
  • With fixed working times, we allow you the flexibility to create work-life balance
  • If you live within the Delhi region, also benefit from free cabs to and from work
  • Don’t worry about organising meals, we have that covered! #LI-PRIORITIES

Apply now

If you believe that you have the relevant experience and knowledge for this role please apply directly below. Please note only successful applicants will be contacted.

Contact phone:
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