Support Analyst

Department:
Consulting
Work type:
Permanent
Location:
Auckland or Wellington, New Zealand
Closing date:
18/02/2018
  • A hard-working, successful team that knows how to have fun along the way
  • Strong learning, development and career growth opportunities on offer
  • Leading global provider of Software Solutions for the Financial Services Industry

 

Your new team

We’re seeking someone with the initiative and proactiveness to take control of the day to day management of effective Support Services providing front line support for Bravura’s clients. Initially, you will be working closely with the wider consulting teams; once you’re up-to-speed you’ll have the autonomy to deliver in a way that works for you.

In this role, you’ll have responsibility for driving the life cycle of client service requests; the analysis, replication and testing of identified defects; and working with colleagues in development and consulting teams to co-ordinate provision of additional services. In time, the role may also include onsite client consulting.

Main activities

  • Produce monthly reports to the client
  • Actively respond to and support clients’ helpdesk requests
  • Co-ordinate resolution of client requests with other internal departments where necessary
  • Ensuring severity, impact and risk of incidents is understood and managed according to support processes and SLA’s
  • Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed
  • Recording and maintaining the integrity of data within the JIRA Service Desk system
  • Assist with software release co-ordination to clients as well as escalating issues which will affect other clients.

To be successful in this role candidates will require:

Are you looking for a training ground for your future career? Do you like the idea of working in a hands-on, practical approach? Are you looking to develop a long-term career? Then this role is for you!

  • Financial Services experience is critical
  • Experience within a similar helpdesk/service desk environment
  • Proven experience in technical troubleshooting
  • Ability to understand and act appropriately with conflicting priorities in a methodical manner
  • Familiarity with JIRA Service Desk, relational database and SQL, and the software development lifecycle
  • Excellent verbal and written communication skills
  • Most importantly, you will be an enthusiastic, inquisitive, self-starter with initiative and an engaging and fun attitude. #LI-PRIORITY

 

Who are we?

Our Takapuna office is one of our larger offices, comprising professional services and software development. You’ll have the opportunity to work closely with and develop your skills across multiple facets of the business. As an organisation, we’re enthusiastic and adventurous with a large global reach; we have employees, offices, and customers across the world where our award-winning solutions are utilised by leading financial service organisations.

Our flagship offering, Sonata, has grown rapidly since launch in 2011 to 20 global implementations at some of the world’s largest financial institutions with sales in FY2017 of $92.8 million. Strong growth prospects across APAC and EMEA means that Bravura is providing many exciting opportunities to its clients and staff.

Backed by over 30 years of experience, our installed or managed hosted solutions are used by many of the world’s leading financial institutions. In excess of A$2.5 trillion/ £1.5 trillion in assets are entrusted to our systems. We support our clients with a team of more than 1000 people in 12 offices across Australia, New Zealand, United Kingdom, Europe, Africa and Asia.

Apply now

If you believe that you have the relevant experience and knowledge for this role please apply directly below. Please note only successful applicants will be contacted.

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