Health Super chooses Bravura’s ePASS superannuation solution
Sydney, 01 April 2009 (ASX: BVA/OTCQX: BRVSY) – Bravura Solutions (Bravura) – a leading global supplier of wealth management applications and professional services – today announced that it has signed a contract with Health Super, one of Australia’s leading industry super funds, for the rights to use its eBusiness software solution, ePASS and related services.
With over 40 years’ experience, Health Super supports the superannuation needs of the health and community services sector. It has about A$7 billion in assets managed on behalf of 2,400 employers and 210,000 members.
Mr Chris Clausen, Chief Executive Officer at Health Super, said: “We are pleased to have ePASS for use across our business and look forward to realising quickly the benefits, particularly the single integrated view of member information from multiple data sources.”
“Health Super sought an eBusiness solution that would improve our efficiency in servicing our members, employers, back office and call centre.
“Primarily, we wanted to provide members with enhanced online solutions that enabled independent viewing, updating and switching of investments. It was also important that we enabled our employers to submit payments electronically. Lastly, we were using a number of costly and time-consuming administration systems. Now our staff will have a single view of customer details including investments that will speed up member processing including their phone enquiries.” Mr Clausen said.
Mr Simon Woodfull, Bravura Group CEO and Director – Operations said: “We are delighted to be working with Health Super and to assist them in providing a world-class level of service.
“One of Health Super’s key business objectives is to continually improve its in-house administration operation. A very simple result of using ePASS is that administration teams will now be able to view customer records through a single integrated view; this means less time spent accessing multiple screens, and results in an overall reduction in the duration of members’ call times. Members will also have online access to their investments and will be able to view real-time information.
“An additional feature of the ePASS module is that employers are provided with a far more efficient online interface. Regardless of company size, superannuation contributions can be uploaded via a single file that provides a reduction in time spent administering superannuation payments, and an increase in speed and validation,” Mr Woodfull said.
ePASS is a highly adaptive software solution and has been implemented in a variety of business environments. It can be successfully utilised in a single product, single administration system setting, or can be used in more complex set-ups with multiple products and systems.
The implementation has commenced immediately. The project is expected to go live towards the end of 2009.